From Dallas, TX, to Del Rio, TX, and throughout every other small town or booming metro in the Lone Star State, 9-1-1 operators determine the course of action needed when there's a citizen is having an emergency.

9-1-1 is the number drilled into children's heads, which is a good thing. But, because of that, these operators field all types of calls: emergency and non-emergency calls for police, fire, and emergency medical services.

When Texans Should Call '3-1-1' Instead of '9-1-1'

Did you know that in most major U.S. metros, there is another number that is set up for non-emergency needs?

The reason for this is to free up 9-1-1 operators for life-threatening emergencies. The number to call for non-emergencies in many Texas cities is 3-1-1. This is the number that exists solely t

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