A Brandon-area senior said he has been left frustrated and financially drained after more than $4,600 disappeared from his family’s Amazon account this summer, with little progress made despite repeated calls to the online retail giant.

Gerald Allen told the Sun that the ordeal began in June, shortly after he and his wife, Janice, returned to their home in the RM of Cornwallis from a vacation.

“We took our bitcoin and put it into an Amazon gift card,” Allen said. “When we came back, it was down to $169 from about $4,800. I phoned Amazon, and we have been — well, I didn’t want to use the word ‘fighting’ — but we’ve been stalling back and forth with them to tell us where the money went. And we’ve been doing this since the 25th of June.”

According to Allen, Amazon representatives initially

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