The Social Security Administration (SSA) Commissioner Frank J. Bisignano, who was appointed by President Donald Trump , visited an agency field office in Charleston, West Virginia, to observe what the agency described as improvements in customer service driven by new technology and process changes, according to a news release from the agency.

"We serve more than 300 million Americans with Social Security numbers, and when any one of them visits or calls an SSA office, they deserve world-class customer service," Bisignano said in a statement on Thursday.

"The SSA customer service transformation is exactly what I saw today in West Virginia. Since my confirmation, I have visited field offices each week and the feedback I've received directly from employees has been instrumental to the pro

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