DALLAS — Dallas-based Southwest Airlines is changing its seating policy meant to accommodate plus-sized passengers. It's the latest in a slew of changes for the airline.

Southwest long had a policy recommending "customers of size" buy two seats when booking their ticket, then apply for a refund for the second seat after the flight, as USA Today reports.

Now, effective, Jan. 27, 2026, the same day the airline moves from its open seating policy to assigned seating, Southwest will require the purchase of a second seat for those who can't safely be accommodated in one, and is restricting the conditions under which it will refund passengers.

Under the new policy, passengers can still apply for a refund if a second seat is needed, but will have to meet additional conditions starting Jan.

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