A passenger gets information from a ground crew member as Air Canada flights are slated to resume as early as this evening at Pierre-Elliott Trudeau Airport in Montreal on August 19, 2025. Photo by ANDREJ IVANOV/AFP via Getty Images

Air Canada customers looking to lodge a complaint with the regulator over their experience during the flight attendants’ strike should prepare for a wait.

The Canadian Transportation Agency says its backlog of air travel complaints stood at about 85,000 as of Aug. 14, two days before the strike started.

The backlog has been growing since the federal government passed rules that came into force in 2019 that set compensation amounts for flight delays, cancellations and the like.

The CTA says it put in a new system in 2023 to ramp up its capacity to deal

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