Los Angeles fire survivors are demanding the state intervene more to help them recoup what they're owed from insurance companies, citing months of frustration.
Lawmakers and people who lost their homes in the January fires gathered Monday morning to ask state Insurance Commissioner Ricardo Lara to increase transparency and beef up enforcement.
They described lengthy battles with insurance companies that were making recovery and rebuilding even more challenging.
" Every delayed payment, every denial of what is owed in someone's policy is not just paperwork to us. It's a family forced to wait in limbo," said Victoria Knapp, chair of the Altadena Town Council. "It's the silent, overwhelming weight carried by people who have already lost everything."
Survivors are pointing their ire direct