Jill Rorabeck says she wishes she'd never turned to Canada's airline regulator to settle her dispute with Swoop Airlines.

Not only did the Canadian Transportation Agency (CTA) side with the airline, Rorabeck can't even share the details of her dispute.

The Toronto woman submitted a complaint almost three years ago with the CTA, which acts as an adjudicator between airlines and passengers in air travel complaints. She learned in January that she lost her case, but due to legislation passed in 2023 that prevents passengers from sharing full details of CTA decisions, she's not allowed to reveal key information about what happened.

"No one can warn others about their experiences," said Rorabeck. "There is zero accountability on the part of the airlines or the CTA."

The Air Passenger Rights

See Full Page