By Christopher Elliott | Travel Troubleshooter

Q: I rented a van from Hertz and while I was driving it, I hit a deer. I immediately reported the accident to Hertz, filed a police report, and submitted a claim through my Chase credit card, which offers primary collision coverage.

Despite my efforts, Hertz failed to provide the necessary documentation for months, causing my claim with Chase to close due to nonresponse. Ten months later, Hertz suddenly sent me a bill for $5,873, threatening to send me to collections.

After Chase settled the claim, Hertz demanded an additional $842 for “diminished value,” but it couldn’t provide any documentation or explanation for this fee. I’ve spent over a year trying to resolve this, and I’m exhausted. Do I have to pay this fee, or can Hertz be held acc

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