MILWAUKEE — When someone is in crisis, what first responders know before they arrive can make all the difference. That's why Milwaukee Police launched the SAFER program, designed to provide officers with crucial information about individuals with mental health conditions, disabilities, or special needs before responding to calls.

When a call comes in, officers now have access to more than just an address. A SAFER alert can include a person's diagnosis, triggers, communication style, and the safest way to approach them.

"If we have someone who is autistic or nonverbal or mute, knowing that info ahead of time might give us the ability to change the way we talk to them, approach them, and interact with them," Damon said.

Families can register online at mkepdpio.org/s-a-f-e-r-program and

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