Nelson Repenning is a professor at the MIT Sloan School of Management and director of MIT’s Leadership Center. Donald Kieffer is a senior lecturer at MIT Sloan School of Management, founder of ShiftGear Work Design, and was previously vice president of operational excellence for Harley-Davidson.

What’s the big idea?

Managers and business leaders often find themselves confronted with a lot of employees earnestly trying to get projects done, meanwhile not seeing much get accomplished. A lot of companies struggle with workflow design challenges that stand in the way of getting real work done. Fortunately, for these similar obstacles, there exist solutions that apply across industries.

Below, co-authors Nelson and Don share five key insights from their new book, There’s Got to Be a Better W

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