A wrong number resulted in a Summerland couple answering a steady stream of customer service calls for a Canadian barbecue manufacturer.

In January 2025, Jim Klassen and Mirjana Komljenovic suddenly began receiving calls for the Napoleon Grills customer service line.

The calls became a constant stream, from early morning until late at night.

Komljenovic said they received 10 to 20 calls a day, increasing as the weather warmed up and people began barbecuing.

Instead of hanging up, the couple, who also own a Napoleon grill, answered the questions and directed callers to local dealers, doing their best to guide people through their challenges.

Later, they worked with White’s Barbeque and Fireplace in Kelowna, the Napoleon Grills dealer in the area, forwarding calls there.

“What could ha

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