Jose Pozos from Chula Vista said he freaked out when he received a collection letter in the mail for a debt he didn’t owe.

Settlement offer

The letter told him he was delinquent on a $448 debt to Verizon Wireless and that if he settled with the collection agency, he would only pay $246 and the billing would stop.

Pozos said he really considered paying.

“When I received the third notice, I felt like I should just pay it to get rid of the problem, just be done with, despite knowing I didn’t owe them anything,” he said.

Surprise bill

Pozos recalled how in 2021, he was shocked to get a bill from Verizon since he has never had any type of service with them.

He went to the nearest store to sort it out. However, he was told they couldn’t help him at the store but he needed to call an 800 n

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