ROCHESTER, N.Y. (WROC) – Individuals who utilize the RTS On Demand service can expect to see changes to the service beginning Monday.

The changes follow public information sessions about proposed updates to matters including fares, pick-up and drop-off, booking, and no-show and late cancellation policies.

The updates to On Demand are as follows:

Fares

Fares are expected to increase to $3 for adults and $1.50 for seniors, children, and individuals with disabilities. While fares remain free for RTS Access customers, PCAs, and veterans, fare prices are expected to increase each year. In 2026, the cost will be $4 for adults and $2 for seniors, children, and individuals with disabilities. In 2027, fares will reach $5 for adults and @2.50 for seniors, children, and individuals with disabilit

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