Finance Minister François-Philippe Champagne announced on Tuesday a 100-day plan to reduce delays and improve service standards at the Canada Revenue Agency.

In a letter to the Parliamentary finance committee posted on the social media site X, Mr. Champagne called taxpayers’ current troubles in accessing assistance from the tax agency “unacceptable.”

He said the government has asked the CRA to take steps to fix the service woes, including reallocating and adding staff, expanding digital supports and piloting a new call-scheduling system.

The initiative leaves the CRA facing pressure from Ottawa to both address the longstanding service delays and find ways to reduce spending ahead of the 2025 federal budget expected this fall.

CRA’s persistent call-centre delays raise staffing concerns

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