The Canada Revenue Agency (CRA) is being forced to create a 100-day plan to fix “unacceptable” levels of services for Canadians, the federal finance minister says.

In a letter sent to the chair of the House of Commons standing committee on finance, Finance and National Revenue Minister François-Philippe Champagne outlined key issues with the CRA as he said Canadians “expect and deserve reliable and timely service.”

“Despite the dedication of hardworking CRA employees, it is increasingly apparent that the Agency is not meeting that standard. The service delays and access challenges Canadians are experiencing from CRA call centres are unacceptable,” Champagne said in the letter, which was posted on X.

“We take this issue very seriously. That is why we have directed the Agency to implem

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