When Lynne Schueler looked up at the branches of a beloved tree in her Massachusetts yard, she never expected that a drone might be looking down on her.

Schueler, who had held a policy with the same insurer for more than a decade, was shocked to receive an email containing an aerial photo of her home and a warning that she had six weeks to cut back limbs hanging over her roof — or lose her coverage.

“It was very invasive, because they had taken a picture of my house without me knowing, which was really kind of crazy,” she told CBS News Boston in an interview. 8

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The longtime policyholder said she felt trapped: removing the branches cost $1,200, but losing coverage could have jeopardized her mortgage.

“I had insurance with this company for the last 12 years, with no claims,” sh

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