The same childcare organisation which this week sent a toddler home with the wrong grandparent is under investigation for other serious incidents, including losing track of a three-year-old who ran into the middle of a busy road.

First Steps Learning Academy, which owns 11 centres across Sydney operated by two childcare providers, is under investigation by the regulator after a string of incidents at least three of its centres.

One mother, who spoke on the condition of anonymity to protect the identity of her child, detailed the moment she learnt her daughter had been found in the middle of a busy road last month, while under the care of the company’s Liverpool centre.

The mother said the centre originally informed her that her daughter had “roamed into the car park” and an educator w

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