Indiana's new $30-billion managed Medicaid program isn't going well

Indianapolis resident Bobbi Marlowe-Cox is treating the task of helping her elderly neighbor get Medicaid waiver services like a full-time job.

To figure out the answer to one basic question ― would 76-year-old Mary Annabelle Paul, for whom Marlowe-Cox is power of attorney, need to be reassessed in order to qualify for coverage ― took three phone calls to three different call representatives who gave three different answers.