Manchester Airport has hit back at an “outdated and unrepresentative” report from consumer group Which? That named Terminal 3 as the worst in the UK.

The consumer group surveyed 4,648 of its members and 1,141 members of the public in April 2025 about 7,975 airport visits over the past 12 months. Passengers were asked to rate the airports across 10 categories including customer service, wait for baggage, security queues and availability of seating as well as range of shops and food outlets.

Each airport was given a customer score based on “satisfaction and likelihood to recommend.” Manchester Airport ’s Terminal 3 was ranked the lowest, with a customer score of 43 per cent.

Manchester Airport Managing Director Chris Woodroofe said the latest Which? Report “bears no resemblance to the

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