A bitter irony defines the current American healthcare system. Patients have more urgent care and telemedicine options than ever before, but are increasingly turning to chatbots like ChatGPT. The front door to care is broken, and in response, patients are seeking answers wherever they can.

The problem:

Over 115 million “sick visits” overwhelm primary care offices each year , and the PCP shortage will continue to worsen in coming years. Meanwhile, one-third of Medicare 911 calls are for low-acuity issues that don’t require emergency care. Patients who face even one barrier to access are significantly more likely to end up in the emergency department over a year. The core problem is clear: the system is not matching the demand for healthcare services with the appropriate supply, and p

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