A Chicago barista has spoken out about what he calls worsening conditions at Starbucks , blaming new policies and understaffing for driving workers to misery.

Diego Franco, a barista of five years at the Oakton & Lee Street Starbucks and a bargaining delegate with Starbucks Workers United, told FOX Business that the company’s rules under new CEO Brian Niccol have fueled frustration.

"We are abused verbally, and the manager will then point out the things that we are doing wrong," Franco said.

"I’m pretty sure that’s happened hundreds of times since we’ve been forced to write on cups after being yelled at by a customer for the long wait."

Franco added that the company’s resources should be used to address baristas’ concerns rather than creating policies that make the job harder.

"The

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