NASHVILLE, Tenn.--(BUSINESS WIRE)--Sep 9, 2025--

Today at Xperience 2025, Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, unveiled advanced agentic AI agents for the Genesys Cloud™ platform to help organizations orchestrate customer and employee experiences across enterprise platforms and teams. Enhancements to Genesys Cloud Copilots and Genesys Cloud Virtual Agents will enable greater autonomy, contextual awareness and built-in support for Agent2Agent Collaboration (A2A) and Model Context Protocol (MCP). These capabilities empower AI agents to operate within trusted enterprise guardrails and accelerate readiness for responsible agentic orchestration at scale.

Businesses are moving from a service to an experience economy, where success depends on consistent, pe

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