You are constantly getting feedback from others about your performance at work. A client may be happy with their interaction. A colleague may walk away from a meeting upset. You get comments on a report you have written, an email discussing a presentation, or thoughts on the way you interact with colleagues.

In the best of worlds, the feedback you get is clear and easy to understand. Good feedback has three characteristics. • It specifies the behavior you engaged in. • It provides a clear and accurate assessment of the consequences of that behavior. • It suggests actions you may take in the future that would be better suited to the occasion.

The further that the feedback you get deviates from this formulation, the harder it may be to understand the feedback or to recognize how it a

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