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‘Grubby’: ANZ the big four outlier for poor customer treatment

Elizabeth Knight Business columnist September 15, 2025 — 3.43pm Advertisement

The corporate regulator has given the ANZ bank board a bloody nose, accusing it of grubby behaviour and internal incompetence while imposing on it a $240 million fine .

But even more impactful, Australian Securities and Investments chairman Joe Longo on Monday branded ANZ a behavioral outlier among its peers – its conduct being worse than that of the other big four banks.

ANZ chairman Paul O’Sullivan (left) and chief executive Nuno Matos. Credit: Aaron Francis

At various times all banks have been found to have treated their customers terribly, particularly borrowers in hardship and th

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