At first, I thought it was another scam .

A company I'd never heard of sent me an email on Aug. 15 notifying me that it is my new student loan servicer. It was the first I was hearing of the change . Since I finished graduate school in 2017, my servicer has been Nelnet .

"The U.S. Department of Education (ED) authorized the transfer of your federal student loan(s) from Nelnet to CRI," the message said.

I searched through my emails to see if I'd missed a message about the transfer of my loans, but I couldn't find one. Finally, I realized that I had received notice of the upcoming change in my Nelnet account inbox (which I don't remember ever checking). The letter was posted in mid-July.

After I created a new account with CRI, or Central Research Inc., as the message instructed me

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