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Re: “San Jose’s animal shelter is a disgrace. It needs leadership” (Page A6, Sept. 16).

It was very upsetting to read yet more complaints about the San Jose Animal Care & Services Center.

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I strongly suggest that each and every member of the San Jose City Council take an unannounced, unplanned and unescorted visit to the shelter. Ask yourselves: What do I see? Hear? Smell? Then strike up a conversation with a few of the workers. Ask about upcoming training classes. Ask if they are getting enough donations or what more is needed. Say hello to the rows of kittens off the main room of the lobby. In other words, be like Bill Hewlett and Dave Packard and practice “management by walking around,”

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