By Christopher Elliott | Travel Troubleshooter

Q: I paid $7,155 for a business-class ticket from Hartford, Conn., to Dublin on Aer Lingus. When a pilot strike threatened my trip, the airline emailed me three options, including a full refund, which I selected.

Aer Lingus refunded me $6,096 but withheld $1,058, claiming business-class tickets only qualify for an 85 percent refund. I filed multiple claims, called repeatedly, and even sent a registered letter to the CEO. No one responded. How can I get back my money? — Martha Rhine, West Hartford, Conn.

A: Aer Lingus owes you the full refund it promised. Period.

Under EU Regulation 261, passengers are entitled to a full refund if their flight is canceled because of a strike. Airlines can’t impose arbitrary refund caps based on fare class i

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