'Management firm left our Sheppey estate in £13,000 of debt'

Residents of a housing estate say they've been left up to £13,000 out of pocket after ousting their property management firm over its "very poor" performance. The Nelson View development on the Isle of Sheppey was built in 2018, with 110 houses and six flats in total, and is now known as Queenborough Phase One.

Originally, the estate was maintained by management firm FirstPort, but residents say that after years of problems – including "very poor" and "dreadful" communication and unexplained service charge increases – they moved to take over running it themselves – and finally achieved that earlier this year. But despite now ousting them, Neil Shrubsole, who has lived on the estate since 2018, says they now have "really tough decisions" to make following the discovery of a large, outsta