WESH 2 has obtained a copy of a letter sent to Universal Orlando Team Members after the death of a guest who rode the Stardust Racers roller coaster.

In the letter, President & COO of Universal Orlando Resort Karen Irwin said, "Our hearts are with our Guest's family and loved ones, and with all of you who have been impacted by the tragic loss."

Irwin continues stating that internal findings to date confirm that the ride systems functioned as intended, equipment was intact at the ride's start, throughout the duration of the ride and upon the ride vehicle's return to the station.

The letter tells Universal Orlando Team Members to be mindful that this is an ongoing investigation.

Universal Orlando Resorts

Kevin Rodriguez Zavala was found unresponsive on the Stardust Racers roller coaster

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