Coinbase has faced weeks of anger from users who say the exchange is slow to respond when they need help. Reports have revealed that frustration grew even louder after a major data breach exposed sensitive details of more than 69,000 customers. Now, the company is promising to change how it handles support.

Four-Pillar Plan To Fix Service

Senior Director Wes Griffith admitted that customers have not been satisfied. He announced a four-pillar strategy aimed at repairing the relationship with users.

The first step is to catch problems in the product itself before people need to ask for assistance.

The second step will push more automation and self-service options so simple problems can be solved without contacting an agent.

The third part of the plan is to make it easier to reach a re

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