Heritage Toronto, the City of Toronto charity responsible for historical plaques and walking tours, has struggled with public engagement even as its government funding has soared, documents show.

Emails, released to the after a freedom-of-information request, show the non-profit is holding fewer public plaque unveilings and working instead to reach people digitally – however, an end-of-year call for donations in a 2024 email drew just 11 clicks.

The emails suggest the city charity’s spending tied to “equity” exceeds six figures annually. One email boasted 40% of tours and 47% of plaques in 2023 “featured equity-deserving people and communities.”

Executive director Allison Bain declined the ’s request for an interview but agreed to have her communications manager, Lucy Di Pietro, reply t

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