Customers of Telus-owned wireless carrier Public Mobile are dealing with an ongoing Rich Communication Services (RCS) issue, with no end in sight.

Several Public Mobile customers (including myself) have lost access to RCS after moving their physical SIM or eSIM to a new phone. The problem causes RCS setup to fail, preventing users from sending or receiving RCS messages, though SMS and MMS continue to work. I first encountered the issue roughly two weeks ago after moving my physical Public SIM card from a Pixel 10 to a Pixel 10 Pro so I could start testing the phone for my review.

Since encountering the issue, I’ve been chatting back and forth with Public Mobile’s support and performing lots of troubleshooting steps (both on my own and with Public’s support) to try and resolve the issue.

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