TAMPA, FLA. (WFLA) — Jim and Susan Niro called Better Call Behnken for help in July, saying their contractor collected a hefty deposit, started work and then stalled, without installing the cabinets and appliances for which they paid.

They hired Miller's Home Repair and Special Projects LLC in October 2024 and forked over $39,585 of a $46,269 contract. After our report, Miller's attorney contacted the Niros and offered to facilitate a refund of $33,000 for unfinished work within 30 days.

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The Niros say that has not happened. Meanwhile, the Niros also filed a report with the Florida Attorney General's Seniors Vs. Crime, and on August. 4, a senior investigator sent a letter to Miller.

The letter stated Miller could face th

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