The Australian Competition and Consumer Commission has launched Federal Court proceedings against JustAnswer LLC for allegedly misleading consumers about its $2 service fee that concealed ongoing monthly subscriptions of $50-$90 and falsely suggesting government affiliation.

The US-based question-and-answer service faces allegations it breached consumer laws from November 2022 by using deceptive practices that caused financial harm to Australian consumers.

According to the ACCC, JustAnswer’s website chat widget promoted access to subject matter “experts” for just $2, but failed to adequately disclose that users were simultaneously enrolled in subscriptions costing between $50 and $90 monthly.

“Had consumers been aware that the total price of the JustAnswer online service cost at least 2

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