Public Mobile says some of its customers are having trouble activating RCS (Rich Communication Services) after switching devices or SIMs/eSIMs.

The problems started the day after Apple’s iPhone 17 and iPhone Air launch, with many customers switching to eSIMs as the new devices no longer have physical SIM slots. It also affected some Android users too.

The company confirmed the problem in a statement on Tuesday: “We’re aware that some Public Mobile customers are experiencing issues activating RCS (Rich Communication Services) messaging after switching devices or SIMs/eSIMS. Our team is actively investigating this issue with the appropriate partners, and we’re working on a fix.”

RCS is basically the upgrade to regular texting (SMS/MMS). It lets you send higher-quality photos and videos, s

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