Hundreds of unemployed Massachusetts residents spent the summer on hold.

“The waiting is terrible by itself, never mind how long you are waiting, and you don’t know what you are going to do next,” said Danielle Robinson, who unexpectedly lost her job in May. “I would sit on hold for 30-40 minutes to reach somebody sometimes.”

The minutes turned into hours and the wait for payment went from weeks to months.

“I began to get anxious. This can’t be. There is no communication. No, nothing – just pending – waiting,” said Taeminn Song, who also lost his job in May.

Both Song and Robinson said their claims for unemployment sat ‘pending’ for months.

“We shouldn’t be here all this time later. None of these people should be,” Robinson said.

The latest federal data reveals that the Bay State has

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