Artificial Intelligence (AI) and Intelligent Automation (IA) have been drawing the attention of our readership and peppering the mindshare of organizations’ leaders. Across both clinical operations and administrative functions, AI has become central to how health systems pursue efficiency gains in the face of rising costs and rising patient expectations.

But what’s actually happening?

“Administrative efficiencies is where you can start”. Administrative functions have been one of the areas where many health systems have been testing their AI capabilities and building their knowledge. As of late last year, 40% of health systems had started to implement some form of generative AI, and another 40% were conducting proofs of concept, and “administrative efficiency” was the area with the great

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