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A woman said she's "fuming" with Ryanair and has accused the airline of lacking "empathy" after it allegedly refused a £380 refund when she cancelled a booking due to a family bereavement.

Mary McHale had planned to fly to Brussels for a girls' weekend away in December last year. However, tragically, her brother-in-law Alan McHale passed away suddenly at the age of 61, just one day before her scheduled flight.

The 54-year-old says she contacted Ryanair immediately to request a cancellation and was informed via online chat that she needed to provide a death certificate before the flight departed.

She claims that she couldn't get a death certificate that soon and was also busy with supporting her husband, Colin, 55, in his grief, which resulted in Ryanair denying her £380

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