CHICAGO — Leadership coach Katie O'Malley says she worries people have lost the ability to "agree to disagree."

Whether it's at family dinner, at work, or on social media, it can be difficult to maintain a civil conversation in the modern day.

O'Malley joined WGN News on Saturday morning to discuss her " AIR formula," a framework she teaches for effective listening.

Visit O'Malley's website for more information.

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