Consumer advocates have taken aim at the government’s proposed framework for determining when air passengers should receive refunds for cancelled or late flights, saying the plan does not go far enough in pushing airlines to reduce avoidable delays.

The Albanese government this month opened consultation on a landmark aviation consumer protection scheme, which it says will establish the rights of consumers to a prompt refund when a flight is delayed.

The consultation paper seeks to establish reasonable standards for airlines and airports to be held to, and includes criteria for when refunds and food and drink vouchers for affected passengers are appropriate. However, customer advocates have criticised the remedies being considered as insufficient.

Adam Glezer of Consumer Champion, cons

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