New Delhi : A non-resident Indian based in Shanghai is among 56 NRIs currently using the government's e-Jagriti platform to resolve consumer complaints related to properties and services in India, demonstrating how technology is making consumer justice accessible across continents.

The digital initiative has enabled consumers living abroad to fight cases in India without requiring physical presence or legal representation, Consumer Affairs Ministry Secretary Nidhi Khare said at a Federation of Indian Chambers of Commerce and Industry (FICCI) event here. Read Also Jagriti G20 Startup Yatra to begin from Mumbai on Oct 28

"One lady from Shanghai rang us up, and she said she had bought an apartment for her parents, and there were some problems, and wanted to fight this case. She told us,

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