AI is everywhere but who's accountable?

While 90 per cent of companies worldwide now use AI tools, only 18% have implemented safeguards to ensure ethical and secure use. Our team had a conversation with Marcus Bause, VP of Product at PeopleCert, a global leader in professional certification.

He says the solution lies in service management frameworks like ITIL 4, which empowers companies to manage their AI implementation.

“AI is changing every job, every activity,” says Bause. “But I would say it's very dangerous to use it without having the controls in place.”

He says AI experimentation without guardrails invites risk - human managers must realise they are accountable for decisions delegated to AI.

“To avoid risk, governance must be built into every layer of AI deployment,” Bause says.

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