WEST VALLEY CITY — A West Valley City woman says trouble over medical codes is stopping a hospital and her insurance from getting on the same page. Now, she faces having to pay over $5,000 out of pocket for a procedure she says should be covered.

As a middle school teacher, Lori Brown needs her voice. But around Christmas time last year, it began to fail.

“I could hardly talk,” Brown said. “It was that bad.”

Out-of-network

Doctors told her she’d need surgery at CommonSpirit Holy Cross Hospital – Salt Lake, but it’s out of her insurance network.

“They were the only hospital with the right laser equipment to do the procedure,” she explained.

Brown braced herself for a higher co-pay and deductible. And she said the hospital told her she’d have to pay upfront, but her medical insurance p

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