Delays at grocery checkout are often not the shopper’s fault (letter to the editor)

Mr. Wrobleski w rites about the discourtesy of a grocery shopper ahead of him when he was trying to “get in and out with a few small purchases.”

I would agree with Mr. Wrobleski that some grocery shoppers act like they are the store’s only customer and inconsiderately delay other shoppers. I would, however, also like to point out another type of supermarket delays: Customers that have problems that need to be resolved before they can complete their order.

Often the problem is about the price of one item. The customer insists that the price is one thing while the clerk insists it is a higher price. The resolution is always for the manager to settle the dispute, which takes time because the manager is not always immediately available. Another type of problem occurs with customers who use