The government’s September 22, 2025, GST reforms reduced tax rates on nearly all household essentials and several expensive goods. But consumers across states are complaining that the benefits are not reaching them.

On Zee Business, experts, including former tax officials, industry representatives, and GST advisors, explained why this is happening and what to expect next.

These 5 states top the list

The National Consumer Helpline (NCH) has received more than 3,500 complaints, with nearly 400 calls coming in daily. Most are from Uttar Pradesh, Bihar, Delhi, Madhya Pradesh, and Rajasthan.

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The common issue is that consumers say they are not seeing GST cuts reflected in final prices.

Large vs. small products

Former Principal Chief Commissioner of C

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