With the launch of ChatGPT in 2022, artificial intelligence transformed from a science fiction movie plot to an easily accessible tool for the masses. Suddenly, everyone was talking about how AI would transform the world, for better or for worse.

But credit card issuers have been using AI for decades. When you get an alert about a suspicious charge, are offered a credit limit increase, or interact with a chatbot, you’re experiencing some of the ways your credit card company employs AI to get to know you as a customer and help save you time.

And future use cases could potentially go a lot further, such as AI personal shoppers you can authorize to spend your money. Really.

First, though, here are some helpful terms to keep in mind, because not all AI is created equal:

Deterministic AI:

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