In response to the September Optus outage that blocked some Triple Zero calls and was linked to multiple deaths, the federal government is fast-tracking new rules to force telcos to be more transparent.

From November 1, carriers will be required to provide real-time updates on emergency-call service disruptions, including the geographical spread and scale of outages, with updates every six hours during the first 24 hours.

Carriers must also submit detailed reports within 45 days outlining recovery actions and mitigation plans.

Telecommunications Minister Anika Wells has warned that any company failing these obligations will be “held to full account”, noting that delays in notifying authorities or the public during crises are unacceptable.

Optus has suffered a lot of brand damage in r

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