Kochi, Oct 4 PTI The Ernakulam District Consumer Disputes Redressal Commission, here, has ordered the SBI to repay a deceased depositor's Fixed Deposit (FD) maturity proceeds and pay compensation to his son, for failing to release the money citing missing records. PP George of Vyttila, Ernakulam, in his complaint, stated that his late father PV Peter had deposited Rs 39,000 as an FD at the State Bank of Travancore (SBT), Vyttila branch, in 1989. Following his father's death in June 2022, George approached SBI, into which SBT was later merged, to claim the deposit. However, the bank declined to release the amount, citing that the relevant records were unavailable due to the bank's merger.

George then approached the Consumer Commission seeking relief. He produced the original fixed deposit

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