Prawin Ganeshan, founder of WinTrack, an importer of niche electronic gadgets, healthcare as well as lifestyle products, says he won’t back down in the face of what he calls persistent “harassment” by officials at the Chennai customs zone, the authority responsible for clearing imported goods.

“Since January, over 20-25 shipments of the same product have been cleared; Why then has this shipment alone been held?" he said during a conversation with CNN-News18.

Refuting the Chennai customs’ allegation on X that WinTrack has an established pattern of false accusations and post deletions, Prawin Ganeshan said he voluntarily removed a post in January after resolving an issue with the customs department -- as any “businessman with gratitude would do”.

He explained that while the department did

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