Mangaluru: Passengers arriving from Dubai on an Air India Express flight to Mangaluru on Saturday evening were left angry and helpless after learning that their luggage had not arrived with them and was left behind in Dubai.

When the flight landed and travellers went to collect their baggage, they were informed by the airline staff that several bags had not been loaded due to the aircraft being “full”. The staff assured passengers that the missing luggage would arrive on the next flight from Dubai at 5 am on Sunday and would be delivered to their addresses.

The explanation, however, did little to calm the passengers. Many of them including those who had travelled just for a day or were carrying perishable items got into heated arguments with the airline staff at Mangaluru International A

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